Zumata’s leading Artificial Intelligence (A.I.) technology enables practical applications within the Travel, Banking, Insurance, Retail, and just about any other vertical.
Our cutting edge research and development in the field of natural language understanding, tone analysis and image recognition help companies create A.I. systems that automate task execution while improving the customer experience.
Every consumer has different needs, connects with your business at different times of the day, and has a preference for voice or text, but a universal desire is to get an answer or resolution as soon as possible. Zumata’s conversational chatbots use artificial intelligence to read, listen, and understand your customer requirements and match them with the best products, services, or provide them with the information they are looking for instantly, 24 by 7.
Provide your customers with instantaneous, personalized support – wherever, whenever, and in any language they require.
Give your customers instant answers, any time of day, via voice or text, in any language
Recommendations and Advisory
Answer the customer question, “What is right for me?” by providing relevant choices
Engage customers via conversation and lead them to purchase
Our chatbot platform makes self-service more human via our conversational bots that are powered by advanced technology that uniquely combines AI, NLP and Machine Learning technologies
Your bots can go wherever your customers are. Zumata can deploy them on the channels that you engage your customers [FaceBook Messenger, Kik, Line, WeChat, Skype, Twitter, SMS or enterprise channels]
Intent & behavior models
Our bots platform makes your bots “more human”, as our conversation engine runs the user requests through various behavior handlers that check for tone, language and intent. Bots can then get back with appropriate human like responses.
Industry domain handlers
Zumata Bots can handle linguistic, colloquial and domain-specific context for various industry (Banking, Insurance, Telco, Retail, Healthcare, etc) to achieve a more meaningful response. We can train the Bots by running them through industry specific domain handlers.
Multi-language API support
The chatbot platform supports multiple languages with more coming soon.